Terms of Service

Last Updated: September 10, 2024

These Terms of Service (“Terms”) govern the use of services provided by LeadBanc, LLC (“LeadBanc,” “Company,” “we,” “our,” or “us”).

By accessing, purchasing, or using LeadBanc’s services, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

 

  1. Services

LeadBanc provides outsourced operational services, which may include but are not limited to:

    • Virtual assistant services
    • Lead generation support
    • Administrative or operational assistance
    • Other support services depending on the Client’s selected service plan.

Service scope, number of seats, and service start date will be defined during onboarding or within the Client’s service order.

LeadBanc reserves the right to utilize subcontractors, vendors, software tools, and third-party service providers to deliver services.

 

  1. Term of Service

Services begin on the agreed Service Start Date and continue until terminated by either party in accordance with these Terms.

Continued use of LeadBanc services constitutes full acceptance of these Terms.

 

  1. Free Trial (If Offered)

LeadBanc may offer a limited free trial period before paid services begin.

During the free trial:

    • The trial will be conducted with one (1) virtual assistant only, regardless of the number of seats the Client commits to.
    • No invoices will be issued.
    • No payments will be charged.
    • No credit or debit card will be billed.

Results during the trial may vary based on factors including market conditions, competition, data quality, and analysis findings.

 

Trial Cancellation

If the Client wishes to cancel, written notice must be submitted before the trial end date.

 

If No Cancellation Is Received

If the Client does not cancel before the trial ends:

    • LeadBanc will issue a deposit invoice covering eleven (11) working days of service.
    • The Client must securely save a valid credit or debit card through LeadBanc’s authorized payment processor (QuickBooks Payments).
    • LeadBanc does not store full credit card details.

Paid services will begin immediately after the trial period.

 

  1. Service Commitments

Clients may commit to a specific number of service seats.

Additional seats beyond the trial assistant will begin only after the free trial ends and paid services begin.

 

  1. Billing and Payment Terms

Billing Cycle

LeadBanc operates on a bi-weekly billing cycle:

    • 1st through 15th of each month
    • 16th through the end of each month

Invoices are issued on the next business day following the close of each billing period.

 

Deposit Requirement

Following the free trial (if applicable), the Client agrees to pay the deposit invoice covering eleven (11) working days of service to maintain service continuity.

 

Card on File Requirement

After the trial period, the Client must maintain a valid credit or debit card on file through LeadBanc’s secure payment processor.

 

Authorization to Charge

By submitting payment details through the secure QuickBooks payment portal, the Client authorizes LeadBanc to charge the card on file for:

    • Service invoices
    • Deposits
    • Outstanding balances
    • Any unpaid fees owed under these Terms.

 

  1. Failed Payments

If a payment attempt fails:

    • The Client must update payment information within 48 hours.
    • Services may be paused after 48 hours if payment is not resolved.
    • Services may be terminated after 72 hours of non-payment.

LeadBanc is not responsible for operational disruptions resulting from payment failure.

 

  1. No Refund Policy

All payments made to LeadBanc are final and non-refundable.

In the event of verified service delivery issues, LeadBanc may, at its sole discretion, provide:

    • Replacement leads
    • Service adjustments
    • Alternative service solutions.

 

  1. Payment Disputes and Chargebacks

Before initiating any chargeback, payment dispute, or reversal, the Client agrees to contact:

support@leadbanc.com

Filing a dispute without prior notice constitutes a material breach of these Terms.

LeadBanc reserves the right to recover any associated costs, fees, damages, and administrative expenses resulting from unauthorized disputes or chargebacks.

 

  1. Client Responsibilities

The Client agrees to:

    • Ensure timely bi-weekly payments
    • Maintain a valid card on file
    • Submit cancellation requests in writing
    • Provide cancellation notice at least 72 hours before the next billing cycle
    • Maintain accurate contact and billing information

Invoices issued for a billing cycle are binding and payable.

 

  1. LeadBanc Responsibilities

LeadBanc will perform services professionally and in accordance with generally accepted industry standards.

LeadBanc reserves the right to adjust internal workflows, staffing, or service processes to improve performance and efficiency.

 

  1. Intellectual Property

All materials, systems, processes, documentation, software, strategies, and operational methods used by LeadBanc remain the exclusive intellectual property of LeadBanc.

Clients are granted a limited, non-exclusive, non-transferable license to use deliverables solely for their internal business purposes.

Clients may not reproduce, distribute, reverse engineer, or commercially exploit LeadBanc systems or processes.

 

  1. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary, financial, operational, or strategic information shared during the course of the relationship.

Confidential information may not be disclosed to third parties without prior written consent unless required by law.

 

  1. Disclaimer of Warranties

LeadBanc services are provided “as is” and “as available.”

LeadBanc makes no guarantees regarding:

    • Lead volume
    • Sales performance
    • Conversion rates
    • Business outcomes
    • Revenue generation

Results may vary depending on numerous factors outside LeadBanc’s control.

 

  1. Limitation of Liability

To the maximum extent permitted by law, LeadBanc shall not be liable for:

    • Indirect damages
    • Consequential damages
    • Lost profits
    • Business interruption
    • Loss of data or opportunities

LeadBanc’s total liability under these Terms shall not exceed the total amount paid by the Client to LeadBanc during the previous thirty (30) days.

 

  1. Indemnification

The Client agrees to indemnify, defend, and hold harmless LeadBanc and its officers, employees, contractors, and affiliates from any claims, damages, liabilities, or legal expenses arising from:

    • The Client’s use of the services
    • Violations of these Terms
    • Misuse of generated leads or business data.

 

  1. Independent Contractor Relationship

LeadBanc operates as an independent contractor.

Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency relationship between the Client and LeadBanc.

 

  1. Force Majeure

LeadBanc shall not be liable for delays or failure to perform resulting from events beyond its reasonable control, including but not limited to:

    • Natural disasters
    • Government actions
    • Internet outages
    • Cyber incidents
    • Labor disputes
    • Infrastructure failures.

 

  1. Modifications to Terms

LeadBanc reserves the right to modify these Terms at any time.

Updated Terms will be posted on the website with a revised Effective Date.

Continued use of services after updates constitutes acceptance of the revised Terms.

 

  1. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the State of Florida, without regard to conflict of law principles.

 

  1. Contact Information

For support or questions regarding these Terms:

LeadBanc, LLC Email: support@leadbanc.com